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Survey

We would really appreciate your feedback on your visit to martin.co.uk today.

The information you provide will enable us to improve our service to you.

All the information collected is stored on a secure system and is covered by our privacy policy. Please click here to view the privacy policy.
Thank you.

How often do you visit martin.co.uk?

- This was my first visit
- Daily
- Weekly
- Monthly
- Quarterly
- Less often

What were the reasons for your visit today? Tick all that apply:

- Research a product
- To make a purchasee
- Check on an order
- Request a catalogue
- Just browsing for ideas
- Find Customer Service contact information
- To use 'My Account' facility
- To view the offers highlighted in an email (if applicable)
- Other

How did you arrive at the martin.co.uk website today?

- Search engine
- Address in the catalogue
- Have used the site before and knew the address
- Link from another website
- Friend/recommendation
- Promotion on mailing (if applicable)
- From a magazine flyer
- From a link in an email (if applicable)
- Other

Have you purchased from martin.co.uk in the last 12 months?

- Yes - online during this visit
- Yes - online but not during this visit
- Yes - telephone order from the catalogue
- Yes - by post from the catalogue
- I have purchased from martin.co.uk but not in the last 12 months
- I have never purchased from martin.co.uk

If you have not purchased from martin.co.uk in the last 12 months. Can you please tell us why? Tick all that apply:

- I use the site for research only
- I prefer to order from your catalogue by post/phone
- I was unable to find the products I wanted online
- I was confused by the online shopping process
- I prefer not to order online
- I prefer to shop from another website
- I did not want to open an account
- I was unhappy with the delivery options
- I was unsure about online security
- I had technical problems with the site
- I have had a previous poor experience with martin.co.uk
- I have had previous poor experiences shopping online with other companies
- This is my first visit to the website
- I have never heard of the company before
- Other

Please rate your opinion of the following aspects of the martin.co.uk website:

(Where 0 = Disappointed and 5 = Excellent)

- Overall design & style
- Ease of getting around the site
- Ease of finding products
- Speed of the website
- Site security

Can you please rate your opinion of the following aspects of the products shown on martin.co.uk

(Where 0 = Disappointed and 5 = Excellent)

- Range of products to choose from
- Clarity of product photographs
- Ability to enlarge photographs
- Clarity of product information
- Depth of product information
- Range of products in stock
- Pricing of products

Did you achieve what you wanted on your visit to martin.co.uk?

- Yes
- No

If no, what more could we have done to make your visit a success?

Thinking about our site, martin.co.uk overall how satisfied are you?

- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied

Can you please tell us why you are not completely satisfied:

Please rate your overall impression of Martin as a company:

- Excellent
- Good
- Okay
- Poor
- Very poor
- No opinion

Based on your visit to martin.co.uk, how likely are you to come back and visit us?

- Extremely likely
- Fairly likely
- Unsure at this stage
- Not very likely
- Not at all likely

Based on your visit to martin.co.uk how likely are you to recommend us?

- Extremely likely
- Fairly likely
- Unsure at this stage
- Not very likely
- Not at all likely

If applicable, can you please tell us why you would not choose to recommend this site?

Please let us know if you can think of anything we can do to improve our site or service to you:

Tel: +44 (0) 121 359 2111

Email: sales@martin.co.uk

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