FAQ
Quick Jump: Frequently Asked Questions - Payment - Delivery & Returns Policy - Support Form
Top
Frequently Asked Questions
Q. Can you produce specials?
A. Yes, we have a number of different manufacturing techniques including lost wax and sand casting that offer the ability to produce small and one-off copies as well as exclusive designs in large quantities.
Q. Are you able to produce different finishes?
A. Yes, we can supply variations on the antique finish from dark chocolate antique through to polished brass as well as standard finishes such as chrome, nickel, copper, silver and gold plated finishes. Unfortunately these finishes are dependent on order size.
Q. I live overseas, can I buy direct from Martins?
A. Yes, we have a dedicated export department with vast experience in processing orders both large and small from all parts of the world.
Q. I am a large furniture manufacturer, can you handle my business?
A. Again yes. We have a sales team with over 90 years experience supplying blue chip furniture manufactures with their requirements, from small cabinet makes to large manufactures with several hundred employees.
Q. What is a set of castors?
A. Historically we sell castors in sets of four, however we are happy to split sets and have done so for the on-line sales, where all castors are sold and priced per each. Just tell us what you need i.e. half set (2castors)
Q. How are your socket castors measured?
A. The socket castor sizes are the internal aperture at the top of the socket, in 90% of cases the wheel and socket size is the same.
Q. What is a pair of hinges?
A. Basically, two complete hinges i.e. enough to hang a cabinet door, however they are only sold in pairs.
Q. Can I mix and match handle components off the shelf?
A. Unfortunately we don't offer this service off the shelf, however for orders over 50 off, we can manufacture to order mixed and matched handles. We also offer the 400 series with handles and backplates sold separately.
Q. What does Bolt and Nut and Woodscrew fixings on knobs mean?
A. There are two types of fixings:
- Woodscrew - These have a screw thread that twists into a pilot hole in the door from the front.
- Bolt and Nut - These have a 11/2" long bolt on a square shank which fits into a hole drilled through the door and a nut is screwed on from the back. The thread is then cut to length and covered with a nut cover (not supplied)
Q. What are left and right handed locks?
A. Some of our cupboard locks are handed you can tell what hand you need:
- If the door is hinged on the left and the lock is on the right as the door opens towards you, you need a right-handed lock.
- If the door is hinged on the right and the lock is on the left as the door opens towards you, you need a left-handed lock.
- All of our handled locks are illustrated in the left hand version (most popular) in the catalogue.
Top
Payment
You can pay for items ordered through this site by credit card, proforma invoice or credit account. Our credit card facility is provided by HSBC Bank Plc. You can also pay for your goods using paypal
If you wish to apply for a credit account, please register and download the application form from the 'My Account' page. If you are already an Armac or Martin account customer, please contact sales@armacmartin.co.uk to request that the facility is applied to your online account.
Top
Delivery & Returns Policy
The Ten Commandments has around 75 words. The American Bill of Independence has around 250 words. EEC legislation has 2700 pages of text on the supply of vegetables. We think that simpler is better.
Guarantee
We stand by our products if they are:
1. Faulty, we will replace them.
- If they are damaged in transit, we will replace them.
- If they are damaged by you, you can call us and we will see what we can do to try and help you remedy it.
2. If you do not like them or they are unsuitable, return them and we will replace them or give you your money back (sorry but this covers goods only). We do have a 10% handling charge in some circumstances but this is a rare occurrence.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
Armac Manufacturing (Trading as Martin & Co)
Goods Returned Dept.
160 Dollman Street
Duddeston
Birmingham
B7 4RS
Privacy
It is your right to privacy and we guarantee that we will not divulge information about you and any of your dealings with Martins to any other company at all unless requested by you or with your express permission and purely for your benefit.